Refund & Cancellation Policy
Last updated: August 12, 2026
1. Cancelling a subscription
You can cancel your Creator, Studio or Agency subscription at any time from your account. Cancellation takes effect at the end of the current billing month — you keep access and your remaining monthly credits until then, and you will not be charged again. Your library and free plan remain available after cancellation.
2. 14-day right of withdrawal (EU/UK consumers)
If you are a consumer in the EU or UK, you have the right to withdraw from a purchase within 14 days without giving a reason. However, for digital services performed immediately: at checkout you expressly consent to us beginning performance right away and acknowledge that you lose the right of withdrawal to the extent the service has been performed.
- Subscriptions: if you withdraw within 14 days of the first purchase, we refund the price minus a proportionate amount for credits already spent (valued at the plan's per-credit price).
- Credit packs: refundable within 14 days for the unspent portion; credits already used for generations are non-refundable, since the generation service is fully performed the moment your file is rendered.
- Renewal payments beyond the first period are governed by section 1 (cancel any time, effective end of period).
To exercise withdrawal, email [SUPPORT EMAIL] from your account email within the 14-day window. We refund via your original payment method within 14 days of your request.
3. Failed generations
Credits are only charged for completed generations. If a generation fails on our side or on our AI providers' side, no credits are deducted; if you believe credits were wrongly deducted, contact support and we will re-credit your account.
4. Quality of AI output
Generative AI output is inherently variable. A result that is technically delivered but not to your taste is not a defect and is not by itself grounds for a refund — prompts can be re-run with your remaining credits. This does not affect your statutory rights regarding defective services.
5. Chargebacks and abuse
Please contact us before initiating a chargeback — most issues are resolved faster through support. Accounts that abuse refunds (e.g. repeatedly purchasing, consuming and refunding) may be suspended.
6. Contact
[SUPPORT EMAIL] — we aim to answer refund requests within [2 business days].
